Processing Time
prepare items for shipment,1-5 business days normally

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

For example, if you order a toy, it will need 1-5 business days of processing time and then 6-25 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 7-30 business days. And you can expect to receive it in 6-20 business days if you select expedited shipping (5-15 business days). Expedited shipping is available only in the United States.

Please use the chart below to help gauge how long it will take to receive your order.

(*There is different processing time for different item. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)

We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 15 business days and the faster delivery will take 5 to 10 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at cigaloon@gmail.com

＊Please note that Shipping time is estimated and commences from the date of shipping, rather than the date of order.

We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

If you don’t receive the parcel within this period, please contact us.

Note for taxes:

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, France and Spain, etc.) may need to pay duties or VAT according to your countries’ levying rules. Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

＊Please contact us within 6 months of shipment if the package does not arrive in time, our customer care team (cigaloon@gmail.com) will get back to you within 48 hours. Note that overdue requests may not be accepted.

Note: Affected by Covid-19, there will be some delay on the delivery.